Privacy Policy for terraceloot.com

Terraceloot.com (“we”, “us”, or “our”) is firmly committed to protecting your privacy and ensuring the responsible handling of your personal data. We prioritize the security and confidentiality of information entrusted to us by our users, customers, and visitors, and we comply with all applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Introduction

This Privacy Policy outlines the types of personal data we collect, how we use it, and the rights individuals have regarding that data. We are committed to maintaining high standards of data protection and to using your information in a lawful, fair, and transparent manner.

2. Scope of the Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through the terraceloot.com website and related services. We act as the data controller with respect to the personal data processed through this site. If you have any questions, please contact us at [email protected].

3. Categories of Data Processed

We process the following categories of personal data, depending upon your interactions with us:

a. Usage Data
This includes information about how you use the website, such as browser type, IP address, access times, referring pages, session duration, and navigation paths.

b. Account Data
When you create an account, we collect your name, postal address, email address, phone number, and login credentials.

c. Profile Data
We process information relating to your preferences, purchasing history, product interests, and behavioral metrics obtained through your interactions with terraceloot.com.

d. Communication Data
This includes the content of messages sent through our support system, feedback forms, and your communications with our customer service team, including communication history and timestamps.

e. Technical Data
We collect device information, operating system details, browser settings, screen resolution, and application version used to access our website.

f. Transaction Data
This encompasses billing details, payment method, transaction IDs, delivery/shipping information, and order fulfillment records.

g. Preference Data
We process marketing communication preferences, newsletter subscriptions, and your declared or inferred interest in specific products or categories.

4. Legal Bases for Processing

We process your data under the following lawful bases:

– Consent: When you provide us with explicit permission to process your data, such as subscribing to newsletters or accepting marketing cookies.
– Contractual Necessity: To fulfill the contracts and agreements related to product purchases, service delivery, and communication.
– Legal Obligation: To comply with legal requirements and regulatory obligations.
– Legitimate Interests: For operational effectiveness, security measures, website functionality, analytics, fraud prevention, and customer service, provided that such interests do not override your fundamental rights and freedoms.

5. Your Data Protection Rights

Subject to applicable law, you have the following rights:

– Right of Access: You have the right to obtain confirmation of whether we process your personal data and to request a copy.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure: In specific instances, you may request that we delete your personal data.
– Right to Restrict Processing: You may ask us to limit the processing of your personal data under certain circumstances.
– Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to request its transmission to another controller.
– Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We employ appropriate organizational and technical measures to ensure the protection of your personal data. Our security framework includes:

– Secure encryption protocols for data transmission (HTTPS/SSL)
– Access restrictions based on role-based authorization
– Regular data backups and controlled recovery procedures
– Staff training on data security and privacy best practices

7. International Data Transfers

Whenever personal data is transferred outside of the European Economic Area (EEA) or other regulated jurisdictions, we ensure that adequate safeguards are in place. This includes the use of:

– European Commission Standard Contractual Clauses (SCCs)
– Transfer Impact Assessments
– Regional compliance mechanisms where applicable

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, contractual, and regulatory obligations. The retention periods vary by data category as follows:

– Usage and Technical Data: up to 12 months
– Account and Transaction Data: up to 7 years (for tax and financial obligations)
– Communication and Support Data: up to 3 years after resolution
– Marketing and Preference Data: until user unsubscribes or withdraws consent
When your data is no longer required, it will be securely deleted or anonymized.

9. Cookie Policy

Terraceloot.com uses cookies and similar technologies to enhance user experience, analyze website usage, and deliver personalized content. Cookies are categorized as follows:

– Essential Cookies: required for basic functionality like login and secure checkout.
– Functional Cookies: enable enhanced features such as language preferences or saved items.
– Analytics Cookies: track usage patterns and help us optimize performance (e.g., Google Analytics).
– Performance Cookies: assess server response times and site performance metrics.
All third-party cookies used on terraceloot.com comply with our privacy and security requirements.

10. Cookie Management and Compliance with GDPR & CCPA

Users are provided with a cookie consent banner upon first visit to terraceloot.com and may update preferences at any time through our Cookie Settings panel. Under GDPR and CCPA, users may:

– Opt-in or opt-out of non-essential cookies
– Revoke consent at any time
– Request a record of cookie usage
We do not sell personal data in the meaning provided under the CCPA.

11. Children’s Privacy

Terraceloot.com is a general-audience website and is not intended for children under the age of 13. We do not knowingly collect or solicit personal data from individuals under 13 years of age. If we learn that we have inadvertently collected personal data from a child without verified parental consent, we will delete such information immediately.

12. Policy Updates and Notifications

We may revise this Privacy Policy from time to time to reflect changes in legal obligations, regulatory requirements, or enhancements to our data processing practices. Any material changes will be communicated through appropriate channels, and continued use of the website following changes constitutes acceptance of the updated policy.

13. Contact Us

For any inquiries, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Email: [email protected]
Website: https://www.terraceloot.com

We are committed to addressing your privacy concerns in a timely and transparent manner and ensuring full compliance with applicable data protection laws.